COVID-19 & Child Care Providers

Information regarding the Novel Coronavirus (COVID-19) is developing rapidly. We are encouraging all child care providers and programs to stay up to date with the latest information by regularly checking the OCFS, NYS DOH, and CDC websites for updates. To help you stay informed, we’ve compiled the following list of reliable resources specifically related to COVID-19 and child care and will update this page as we receive more information. 

We are asking all programs to keep Child Care Solutions updated with any openings you may have. Those programs with no openings do not need to contact us. There are a number of ways you can let us know of openings:

The services you provide our community are critical, and we cannot thank you enough for doing the work you do. Our emergency responders need child care programs operating during this time of crisis.

Latest News

June 2020 

Friday, June 26th: Guidance from NYS DOH Updated

There has been an update to the “DOH Interim Guidance for Child Care and Day Camp Programs During the COVID-19 Public Health Emergency” document. The document has been updated to read:

• “Responsible Parties must limit groups to 15 or fewer children/campers, excluding employees/staff, in a specific area (e.g. room) at any given time.    

• Responsible Parties must ensure that different stable groups of up to 15 children/campers have no or minimal contact with one another or utilize common spaces at the same time, to the greatest extent possible”. 

An important note: child care programs are still required to follow the staff/child ratios and maximum group sizes as set forth in regulation.  

Download the updated document here:


New Guidance from NYS DOH: Please read the document below and familiarize yourself with the contents. This document contains a wealth of information for child care programs re-opening and operating, during the COVID-19 emergency. In addition to the full, detailed document, the NYS DOH also released a shorter document that summarizes the information in the guide that may help you distinguish between what is “mandatory/required” and what is “best practice/recommended.” 


(As released June 8, 2020)

On June 1, 2020 DCCS issued emergency regulations which state all child care programs “must operate in compliance with all emergency health guidance promulgated by the Department of Health in the interest of public health during a designated public health emergency. Provided that, during a designated public health emergency, any relevant emergency directives from the executive chamber or from the Department of Health shall supersede regulations of the Office in the case of any conflict.”  This regulation requires providers to follow guidance given by DOH during a public health emergency (such as COVID-19). The link below will take you to the new emergency regulations.

New Emergency Regulations:

Documents & Guidance

  •  Monday, April 20th New Document: OCFS has released a new document, Interim Guidance on Executive Orders 202.17 and 202.18 Requiring Face Coverings in Public During the COVID-19 Outbreak. It provides important information regarding two new Executive Orders that went into effect at 8:00 PM on Friday, April 17, 2020. We highly recommend all providers read this information carefully and familiarize yourself with the content, find it here:
  • Thursday, April 16th New Document: Not everyone is aware that Governor Cuomo has declared child care to be an essential service during the COVID-19 emergency. In the event that you are questioned about your ability to operate during the emergency, OCFS has prepared a Dear Provider letter that further clarifies child care is an essential service in New York State. We are providing this letter to all child care programs proactively, so you have a resource available to share should the need arise. This information is available on the OCFS website as well:
  • Wednesday, April 16th New Document: On April 12, 2020, Governor Andrew M. Cuomo issued Executive Order 202.16. This order directs the use of face coverings by employees interacting with customers or members of the public. Specifically, for all essential businesses or entities, any employees who are present in the workplace shall be provided and shall wear face coverings when in direct interaction with customers or members of the public. Businesses must provide, at their expense, such face coverings for their employees. Child care programs are an essential business and therefore must comply with this directive. Per the guidance, direct interaction “shall include any employee who is routinely within close contact (i.e. six feet or less) with members of the public, including but not limited to customers or clients.” View a copy of the DOH guidance here.
  • Wednesday, March 25th New Document: Onondaga County released a document further detailing the temporary child care subsidy policy changes for families and providers impacted by COVID-19. Read this document here:
  • Tuesday, March 24th New Document: OCFS released an updated Frequency Asked Questions for Child Care Providers, click here to read. As stated in this document, child care programs are NOT being ordered to close. In fact, quite the opposite is true. Governor Cuomo and his administration consider child care to be an essential function critical to enabling parents to go to work. Child Care Solutions is here to support child care providers during this time, please call us at (315) 446-1220 with your questions, concerns, or if you need supplies.  
  • Monday, March 23rd New Documents: OCFS has released another Dear Provider letter, click here to read. They also released another Guidance for Child Care Providers document, which you can find here. As information continues to develop rapidly, we urge you to continue checking the OCFS, NYS DOH, and CDC websites for updates. 
  • Wednesday, March 18th New Document: OCFS has released another Dear Provider letter regarding COVID-19, click here to read. 
  • Monday, March 16th New Document: Frequently Asked Questions Regarding COVID-19 for Child Care Providers. OCFS released a new document for child care providers this afternoon, which includes updated information related to COVID-19 and features a number of frequently asked questions.

Contact Your Licensor/Register: We'd like to remind you if your childcare program is choosing to close or being told to close for issues related to COVID-19, you are required by OCFS regulation to immediately notify your regional office, registration office or enrollment agency. You should also notify your regional office, registration office or enrollment agency if a child in your program has been quarantined. The Syracuse Regional Office can be contacted at (315) 423-1202and Child Care Solutions may be contacted at (315) 446-1220.

New York State Department of Health (NYS DOH)

Novel Coronavirus (COVID-19) Information Page:

Centers for Disease Control and Protection (CDC)

Additional Resources

Child Care Aware® of America (CCAoA)

CCAoA is closing monitoring the situation around the Coronavirus(COVID-19) outbreak, and gathered resources for both child care providers and parents:


The National Child Traumatic Stress Network (NCTSN)

NCTSN has developed a resource that provides information for parents and caregivers about infectious disease outbreaks in your community:

Knowing important information about the outbreak and learning how to be prepared can reduce stress and help calm likely anxieties. This resource will help parents and caregivers think about how an infectious disease outbreak might affect their family— both physically and emotionally—and what they can do to help their family cope.


National Child and Adult Care Food Program Sponsors Association

In response to the Families First Coronavirus Response Act, USDA FNS has established nationwide waivers to support access to nutritious meals while minimizing potential exposure to the novel coronavirus. These waivers are effective immediately and remain in effect through June 30, 2020, or until the expiration of the federally declared public health emergency, whichever is earlier. Find out more information here:

Important Phone Numbers

NYS Department of Health 24/7 Hotline: 1-888-364-3065

A “live person” is available 24/7 to answer questions; they may refer you as well to your local county health department. 


Local County Health Departments:

(315) 253-1156

8 Dill Street, Auburn, NY 13021

(315) 435-3280

John H. Mulroy Civic Center, 9th Floor

421 Montgomery Street, Syracuse, NY 13202

(315) 349-3545

70 Bunner Street, Oswego, NY 13126