COVID-19 & Child Care Providers

Information regarding the Novel Coronavirus (COVID-19) is developing rapidly. We are encouraging all child care providers and programs to stay up to date with the latest information by regularly checking the OCFS, NYS DOH, and CDC websites for updates. To help you stay informed, we’ve compiled the following list of reliable resources specifically related to COVID-19 and child care and will update this page as we receive more information. 

We are asking all programs to keep Child Care Solutions updated with any openings you may have. Those programs with no openings do not need to contact us. There are a number of ways you can let us know of openings:

The services you provide our community are critical, and we cannot thank you enough for doing the work you do. Our emergency responders need child care programs operating during this time of crisis.

Latest News

Contact Your Licensor/Register: We'd like to remind you if your childcare program is choosing to close or being told to close for issues related to COVID-19, you are required by OCFS regulation to immediately notify your regional office, registration office or enrollment agency. You should also notify your regional office, registration office or enrollment agency if a child in your program has been quarantined. The Syracuse Regional Office can be contacted at (315) 423-1202and Child Care Solutions may be contacted at (315) 446-1220.

New York State Department of Health (NYS DOH)

Novel Coronavirus (COVID-19) Information Page:

Centers for Disease Control and Protection (CDC)

Additional Resources

Child Care Aware® of America (CCAoA)

CCAoA is closing monitoring the situation around the Coronavirus(COVID-19) outbreak, and gathered resources for both child care providers and parents:


The National Child Traumatic Stress Network (NCTSN)

NCTSN has developed a resource that provides information for parents and caregivers about infectious disease outbreaks in your community:

Knowing important information about the outbreak and learning how to be prepared can reduce stress and help calm likely anxieties. This resource will help parents and caregivers think about how an infectious disease outbreak might affect their family— both physically and emotionally—and what they can do to help their family cope.


National Child and Adult Care Food Program Sponsors Association

In response to the Families First Coronavirus Response Act, USDA FNS has established nationwide waivers to support access to nutritious meals while minimizing potential exposure to the novel coronavirus. These waivers are effective immediately and remain in effect through June 30, 2020, or until the expiration of the federally declared public health emergency, whichever is earlier. Find out more information here:

Important Phone Numbers

NYS Department of Health 24/7 Hotline: 1-888-364-3065

A “live person” is available 24/7 to answer questions; they may refer you as well to your local county health department. 


Local County Health Departments:

(315) 253-1156

8 Dill Street, Auburn, NY 13021

(315) 435-3280

John H. Mulroy Civic Center, 9th Floor

421 Montgomery Street, Syracuse, NY 13202

(315) 349-3545

70 Bunner Street, Oswego, NY 13126